Digital Queue Management System

Market-leading Queue Management Software for enterprise brands

Ensure social distancing and a great customer experience. By enabling your customers to join a virtual queue and stay updated while they wait their turn.

Capture customers in need of service

Greet your walk-in customers more effectively by enabling them to check-in via:

  • Your host or receptionist.
  • Self-service kiosk devices.
  • A website or in-app interface.
  • QR codes or SMS.
  • IOT devices or location based services (GPRS, Wi-Fi, I Beacons)

Retain foot traffic with personalized information

Retain customers by managing their expectations and ensuring a relaxed waiting experience through updating them of their wait time and queue position by:

  • Your host meeter-greeter.
  • SMS messages.
  • A smartphone webpage with a personalized countdown.
  • TV displays.
  • Printed tickets.

Improve sales by knowing your customers

Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a professional service with:

  • Tailored customer questions.
  • Visual customer descriptions.
  • Customer profile records.
  • CRM integration.
  • Outcome reporting.
  • Easy follow-up bookings.
  • Post visit messages to encourage future visits or capture feedback.

Manage customers and colleagues

Ensure the right people are in the right place at the right time with:

  • Access on any desktop, tablet or smartphone device.
  • Host interface to manage the entire shop floor from a single device.
  • Real-time overview dashboards.
  • Individual associate interfaces.
  • Translated interfaces based on your store’s location.
  • Outlook calendar integration.
  • Associate push notifications alerts for key events.
  • Manager threshold SMS alerts when set KPIs exceeded.
  • Manage pre-scheduled appointments, tasks and breaks alongside walk-in customers.

Improve operations with game-changing data insights

Harness the unprecedented insights captured to continually improve your footfall, sales, resourcing strategies, supply chain management and marketing initiatives.

Use dashboards, email reports and integration options to better understand:

  • Who your customers are and why they visit.
  • Which customers are loyal to your brand?
  • How your in-store resource allocation and skill-sets compare against customer demand.
  • How long your customers wait to be served.
  • Staff performance insights into customer service interactions and productivity.
  • Time and motion insights into store associate customers, breaks and dwell time.
  • Customer feedback on their experience.
  • How public data impacts appointment performance such as the weather, traffic and local events.

Advance into the future with AI-driven predictions

State-of-the-art machine learning algorithms use a combination of data, third-party software data and public data sets (such as the weather) to predict the future and provide your teams with AI-driven, actionable insights.

Get started instantly with our out-of-the-box software:

  • Enterprise grade, cloud-based and centralized.
  • Flexible and customizable.
  • Multi-language and multi-time zone.
  • One platform, multiple solutions, rich functionality.
  • Fully hardware compatible: with desktop, windows, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
  • Stand alone, yet easily integrates: with CRM, workforce management, outlook, video conferencing, payments and beyond.
  • ISO27001 and GDPR compliant, robust and secure.
  • Simple to deploy and use.
  • Evergreen updates to innovative functionality.
  • Supported by an agile, consultative and impact-oriented team.
  • Read more about our platform and security.